MenaTel Systems Inc. is experienced in
providing full turnkey call centers to large enterprises. We provide innovative
state-of-the-art call center technology to businesses of all sizes, beyond institutional
clients and including small and medium-sized businesses. Our call center service concept
presents an opportunity for small and medium-sized businesses to gain affordable access to
state-of-the-art call center technology now to meet tomorrow's customer service
challenges.
We gear our call center engineering towards the flexibility that clients require to
meet the challenges and dynamics of emerging, competitive markets. As such, clients are
able to react quickly and efficiently and introduce new offerings that require call center
technology such as telemarketing, interactive voice response (IVR), computer and telephony
integration (CTI), as well as flexible call taker deployment for seasonal growth and
crisis management.
The main objective of the call center is to maximize customer access to products and
services by providing instantaneous response to incoming calls and responding to caller
inquiries with up-to-date and accurate information. This requires reliable integration of
voice and data hardware & software systems from across a wide band of technology
sectors, as well as the proper physical environment for a large number of customer service
agents.
We are careful about your money. MenaTel Systems Inc. Call Center clients are able to
enhance and deploy strategic services without the need to worry about substantial capital
commitment.
Our after-sales support is excellent. We support our clients by evolving and developing
new technology-based products and services, and maintaining a solid foundation of
relationship with our clients. We strive to build the customer service strategy of the
future, today. We look forward to discussing your call center needs, and to working with
you to find the most cost-effective and customer-focused solution to your business' needs.
